Service Animals

Service Animal Policy:

Transit welcomes service animals onto all our buses. U.S. Department of Transportation ADA regulations define a service animal as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to:

  • guiding individuals with impaired vision,
  • alerting individuals with impaired hearing to intruders or sounds, 
  • providing minimal protection or rescue work, 
  • pulling a wheelchair, or 
  • fetching dropped items (49 CFR 37.3).
If you meet the outlined requirements, no license is required, but you may be asked to confirm that your animal is a service animal.

Customer responsibilities

  • Customers are responsible for maintaining control over their animals and caring for them at all times when riding transit.
  • Customers are responsible for knowing the best way to board and position their animal on the transit vehicle. 
  • Service animals may not block aisles or exits.

Operator responsibilities

  • Every operator or employee who serves people with disabilities must be trained to provide non-discriminatory service in an appropriate and respectful way.
  • Operators must allow all service animals on board.